Some Frequently Asked Questions
If you can't find the answer to your question, please don't hesitate to contact us.
How can I pay for my order?
Orders can be paid for using the following methods:
- Credit Card / Debit Card: We accept all major Credit/Debit cards. Simply select the Credit Card option at check out and fill out the corresponding fields.
- Wire Transfer: Select the wire transfer option at checkout. You will be provided further detailed instruction on how to complete your wire transfer.
What is the average order processing time?
All orders placed during Monday-Friday are scheduled to be shipped out the following business day. Orders placed on the weekend will be fulfilled first thing Monday morning. Please note: first-time international orders may experience an extra day of handling time while the order is being verified by our Fraud Protection Suite. To expedite this process, please send us a copy of the Credit Card used to place the order along with a photo of a matching government issued ID.
How long will take take for me to receive my order?
International orders usually ship with DHL Express International and transit time is 3-5 days, anywhere outside of the continental United States. Domestic shipping times will vary depending on the selected carrier/method. You will receive an email containing a tracking number for your order the moment it has shipped.
I have an issue with my order. How can I get help?
If you are dissatisfied with your purchase for any reason, please don't hesitate to contact us.. One of our customer support representatives will be happy to address any questions or concerns you may have. Excellent customer satisfaction has always been our main goal and we always go to great lengths ensure our customer are well taken care of.